Customer Service

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  • FAQ

  • Do I have to be a member to purchase?

    You don't have to be a member to purchase, but we encourage you to join us so that you can be in the front line to get those racing inspired apparel and accessories, or to take advantage of our special member only events in the future.

    To create an account is fast and easy, and you can store your shipping information for future purchase. Besides, there's a "Wish List" function in the member profile, for customers to create a list of their favorite apparel or accessories.

    Join RetroMotoring & Co. membership is free. Your privacy will be protected. We will not disturb you unless it's regarding to your orders.

  • What payment methods do you accept?

    We accept most major credit cards, including American Express, Discover, Mastercard and Visa.

    We also accept payments from PayPal.

  • How do I order an item marked as “Pre-Order” or “Back Order”?

    You can add the pre-order or back-order items to your shopping cart, and check out normally.  You will enter your payment information as usual, but please note that your order will not be charged until the stock physically arrives to our warehouse.

     

    If the goods are ready to ship within 30 days of your original ordering date, we will automatically charge your card and ship your order upon arrival.

     

    If it has been more than 30 days since your order was placed and the stock arrives to our warehouse then our staff will contact you to confirm your order before it is processed.

  • When will my order be shipped?

    Orders placed before 1PM Pacific Standard Time Monday - Friday will be processed and shipped on the same day.  Any orders received after this time will be processed the following business day.

  • Where will my order be shipped from?

    All orders will be shipped from our facility in Chino, California.

  • Where can I track my order?

    If you have created an account, first click the My Account link at the top of the screen and then click on "Order History".  This will show the details for any previous orders that you have placed.

    If you have placed an order without creating an account, please use the "Track My Order" tool to look up the details of your order.

  • What shipping options do you offer?

    For customers located in the US, we offer FedEx Ground, FedEx 2 Day and FedEx Overnight service.
    For international customers we offer USPS Priority Mail and Priority Express service.

  • I am placing an order from outside the US. Who is responsible for duty charges?

    Many countries outside of the US charge custom duties and taxes on any items being imported from another country.  Because of the complicated nature of international shipping we are unable to calculate and include these charges when calculating your order total, so you are responsible for these fees upon delivey of your order. When placing an international order with our company please keep in mind that you may be required to pay additional fees to your Government depending upon the policies of your country.  

    Additionally, please note that we are unable to offer a refund for any items returned to our office by customs if there is non-payment of duties and taxes.

    If you are unsure of the customers policy for your country, please check with your local customs office or post office for additional information.

     

  • My item does not fit or I would like to exchange it for something else. May I return it?

    Please read our return policy for full details of our return policies and procedures.

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